ATLASPACES / OTTERUP
专心点技术支持
OtterUp Support
登录与同步
Sign-in and sync
核心功能无需登录。需要跨设备同步时，请在“我的 → 数据与同步”登录同一账号。断网时记录保存在本机，回到前台并联网后会重试。换账号不会搬走原账号的记录；旧版归属不明的记录会保留，出现恢复提示时请联系支持。
Core features work without sign-in. For cross-device sync, sign in to the same account in Me → Data & Sync. Offline records stay locally; the app retries when online in the foreground. Switching accounts does not transfer the former account's records. Contact support if the app shows a legacy-record recovery notice.
专注、通知与小组件
Focus, reminders, and widgets
切换 App 或锁屏时计时继续，手动暂停时停止累计。若提醒没有出现，请检查 设备通知权限；Android 还可在提醒页面开启系统精确提醒权限，未开启时到期通知可能延迟。强制停止 App 会阻止提醒，重新打开后可以恢复计时状态；iOS 用户也请检查专注模式。小组件可通过主屏幕编辑添加；状态未更新时，请先打开 App。描述问题时请注明是否锁屏、暂停或退出了 App。
Timing continues when you switch apps or lock the device; manually pausing stops accumulated time. Check device notification permissions. On Android, precise reminders can be enabled from the Reminders screen; otherwise end alerts may be delayed. Force-stopping prevents alerts until the app is reopened; the timer recovers on reopening. On iOS, also check Focus settings. Add a widget through Home Screen editing, and open the app if its state has not updated. Tell us whether the device was locked, paused, or the app was closed when the issue occurred.
购买、恢复与取消订阅
Purchases, restore, and cancellation
Android 请使用原购买的 Google Play 账号，选择“恢复购买”。取消订阅请在 Google Play → 付款和订阅 → 订阅中操作；退款可通过 Google Play 订单帮助申请。iOS 请使用原购买的 Apple 账号，在 Pro 页面选择“恢复购买”。网络错误可联网后重试。年订阅到期后权益会失效，终身购买可通过原 Apple 账号恢复。管理或取消订阅请前往 iOS“设置 → Apple 账号 → 订阅”；删除 OtterUp 账号或 App 不会取消订阅。退款请通过 Apple 的“报告问题”服务申请。
On Android, use the original purchasing Google Play account and choose Restore purchases. Cancel in Google Play → Payments & subscriptions → Subscriptions; request refunds through Google Play order support. On iOS, use the Apple Account that made the purchase and choose Restore purchases on the Pro screen. Retry network failures when online. Annual access expires with the subscription; lifetime access can be restored with the original Apple Account. Manage or cancel subscriptions in iOS Settings → Apple Account → Subscriptions. Deleting the OtterUp account or app does not cancel subscriptions. Request refunds through Apple's Report a Problem service.
删除账号与本机副本
Delete your account and local copies
在“我的 → 数据与同步”登录后选择“删除账户”，阅读提示后确认。服务器账号与同步记录会删除，本机原账号副本封存且不再显示或自动上传。清除本机副本请使用 iOS“删除 App”，不要只选择“卸载 App”；系统备份另行管理。仅退出登录不会删除账号。无法打开 App 时，可使用下方网页删除入口发送申请；无需重新安装。Android 清除本机副本请清除应用存储或卸载。隐私及独立反馈删除请求请发邮件。
Sign in under Me → Data & Sync, choose Delete account, and review the confirmation. The server account and synced records are deleted; the former account's local copy is archived and no longer displayed or automatically uploaded. To clear local copies, use iOS Delete App, rather than Offload App, and manage system backups separately. Signing out does not delete an account. If you cannot open the app, request deletion through the linked web page without reinstalling. On Android, clear app storage or uninstall to remove local copies. Email us for privacy requests or deletion of independently submitted feedback.
问题反馈
Report a problem
可在“关于我们”开启或关闭摇一摇反馈；连续摇动两次后，填写说明并主动提交。提交失败会保留文字，可稍后重试或直接邮件联系。请提供 App 版本、手机型号、操作系统版本、发生时间及操作步骤。截图仅在你自行发送时提供，请遮挡私人信息。请勿发送密码、验证码或登录凭据。
Enable or disable shake feedback in About. Shake twice, describe the issue, and tap Submit. Failed submissions retain your text; retry later or email us. Include the app version, phone model, operating-system version, approximate time, and steps to reproduce. Screenshots are optional and only sent if you choose; redact private information. Never send passwords, verification codes, or sign-in credentials.